Support

Email support@getdrawwire.com. We usually reply within one working day. A screenshot, your device and what you were drawing help a lot.

My drawings

Where are they saved? On your device, automatically. On iPad and iPhone they also appear in the Files app under On My iPad → DrawWire. Signed in, they're backed up to your account too and appear on your other devices.

New device? Install DrawWire, sign in with the same account, and your drawings, symbols and settings come back.

DrawWire Pro

What does Pro add? The AI features (describe an installation and have it drawn; have a sketch read), DXF export for CAD, and teams. Drawing, symbols, PDF export and backup are free.

Cancel or change plan: on iPhone or iPad, open Settings → your name → Subscriptions → DrawWire. If you subscribed on the web, use Manage in the app's Account page.

New device or reinstall: open the DrawWire Pro screen and tap Restore Purchases.

Refunds: purchases made in the app are refunded by Apple at reportaproblem.apple.com. For web purchases, email us.

The sketch tool (beta)

It's an early version and improves from how people correct it. If a sketch converts badly, use "Send the last sketch in" from the ⋯ menu so we can see what went wrong.

Delete your account

In the app: Account → Delete account. Your drawings stay on your device. Deleting the account doesn't cancel an App Store subscription, so cancel that in Settings first.